Shipping policy

Shipping Policy

At vivrala, we are committed to delivering your order quickly and reliably, wherever you are in the world.

Shipping Options and Estimated Times

Free Tracked Shipping: 7 to 10 business days

Processing Time: 1 to 3 business days

Note: Business days do not include weekends or public holidays.
Total delivery time = processing time + shipping time (generally 8 to 13 business days).

Order Processing

Orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or holidays are processed on the next business day.

A tracking number will be emailed to you once your order has been shipped.

Note: Some carriers may take 1 to 5 business days to activate tracking information.

Delivery Areas
We offer worldwide shipping, including:

North America

Europe (including the EU and the United Kingdom)

Oceania

If we cannot deliver to your address, we will notify you immediately and issue a full refund.

Shipping Costs

Standard Shipping: Free

All shipping fees are clearly displayed at checkout before confirmation.

Customs, Duties, and Taxes
For international orders, your country may apply customs duties, import taxes, or other fees.
These fees are not included in the product price or shipping costs and are the responsibility of the customer.
We are not responsible for delays caused by customs procedures.

Delays or Lost Packages

If your order has not arrived within the estimated time, please contact us at: support@vivrala.com

If your package is confirmed lost by the carrier, we will offer a replacement or a full refund.

Address and Order Changes

If you need to change your shipping address, contact us within 12 hours of placing the order.

Once the order has been shipped, it can no longer be modified or canceled.

For any additional questions, contact our customer service:
📧 Email: support@vivrala.com