Privacy policy

vivrala operates this store and website, including all information, content, features, tools, products, and services associated with it, to provide you, as a customer, with a personalized shopping experience (the “Services”). vivrala uses Shopify, which allows us to provide the Services. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Use and this privacy policy, this policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing any of the Services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your information as described above.

Personal Information We Collect or Process
By “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Anonymous information or information rendered anonymous so that you cannot be identified is not considered personal. Depending on your interaction with the Services and your location, we may collect or process the following categories of personal information:

Contact Information: name, address, billing address, shipping address, phone number, email address.

Financial Information: credit or debit card numbers, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.

Account Information: username, password, security questions, preferences, and settings.

Transaction Information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, as well as your past transactions.

Communications with Us: information provided during your communications, for example, when contacting customer service.

Device Information: information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage Information: information about your interaction with the Services, such as how and when you browse the Services.

Sources of Personal Information
We may collect personal information:

Directly from you, when you create an account, use the Services, or communicate with us;

Automatically via the Services, from your device when you use our products or services or visit our sites, including through cookies and similar technologies;

From our service providers, when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information
We may use your personal information to:

Provide, personalize, and improve the Services;

Marketing and advertising;

Security and fraud prevention;

Communicate with you;

Legal purposes.

Disclosure of Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

With Shopify, vendors, and other service providers;

With our business and marketing partners;

When you give consent or instructions for disclosure;

With affiliated companies;

In connection with business transactions or legal obligations.

Relationship with Shopify
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Third-Party Websites and Links
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Children’s Data
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Security and Retention of Your Information
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Your Rights and Choices
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Complaints
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International Transfers
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Changes to This Privacy Policy
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Contact
For any questions about our privacy practices or this policy, or to exercise your rights, contact us by email: support@vivrala.com. For the purposes of applicable data protection laws, we are responsible for processing your personal information.