Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions
To be eligible, your item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: support@vivrala.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You can contact us at any time with questions regarding returns at: support@vivrala.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned: perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care products (beauty products). We also do not accept returns of hazardous materials, liquids, or flammable gases.
Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.

14-Day Withdrawal Right for the European Union
If products are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time before your bank or credit card company processes and posts the refund.
If more than 15 business days have passed since the approval of your return, please contact us at: support@vivrala.com.